{"id":3138,"date":"2017-08-30T12:36:13","date_gmt":"2017-08-30T16:36:13","guid":{"rendered":"https:\/\/www.thinknts.com\/?page_id=3138"},"modified":"2018-10-31T11:47:21","modified_gmt":"2018-10-31T15:47:21","slug":"itsm-solutions-noc","status":"publish","type":"page","link":"https:\/\/keyweb1.com\/nts\/it-services\/managed-service-provider-msp\/itsm-solutions-noc\/","title":{"rendered":"ITSM Solutions + NOC"},"content":{"rendered":"<p>The NTS Network Operations Center (NOC) is a 24\/7\/365 pro-active center staffed with certified engineers who offer continuous IT Service Management (ITSM) and customer support across the country.<\/p>\n<p>Our NOC houses a variety of experts specializing in System Administration for Windows &amp; Linux, Network Administration and Security. This team is responsible for monitoring, detecting, and isolating incidents, as well as the management of the organization\u2019s security products, network devices, and end-user devices and systems. Our ITSM solutions includes ITIL-compliant processes, integrated service desks and customizable workflows to suit each customer\u2019s unique needs.<\/p>\n<p>We offer communication through our ticketing system from first call to resolution which means we\u2019re with you every step of the way. Plus, automated alerts are sent directly to our NOC for validation and remediation. This way, NTS can work with your IT team to resolve issues in real-time and reduce wait time when problems do occur. We can also be the liaison between our partner support centers and you to get the most timely fixes.<\/p>\n<h3>The NTS NOC handles IT Service Management (ITSM):<\/h3>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">24\/7 monitoring and management of customer operations<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Continuous support and operations of critical infrastructure<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Interface with our partner support centers for incident management<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Quality support for servers and systems and network infrastructure<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Mitigation and management of issues around the clock<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Anticipation of issues with fixes and work-arounds<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Development and enhancement of techniques to better manage infrastructures<\/span><\/li>\n<\/ul>\n<h4>Benefits include:<\/h4>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Reduced maintenance costs with regularly-scheduled patches, updates, etc.<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">24\/7\/365 monitoring and management of customer operations ensuring continuous support and operations of critical infrastructure<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Quality support for servers and systems and network infrastructure<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Execution of after-hours projects<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Firewall monitoring and management<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Antivirus, E-mail, Spam and Web filter monitoring and management<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Vulnerability assessment and monitoring<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Security incident and event management response (SIEM)<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The NTS Network Operations Center (NOC) is a 24\/7\/365 pro-active center staffed with certified engineers who offer continuous IT Service Management (ITSM) and customer support across the country. Our NOC houses a variety of experts specializing in System Administration for &hellip; <a href=\"https:\/\/keyweb1.com\/nts\/it-services\/managed-service-provider-msp\/itsm-solutions-noc\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":10,"featured_media":3335,"parent":32,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3138","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/comments?post=3138"}],"version-history":[{"count":4,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3138\/revisions"}],"predecessor-version":[{"id":4701,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3138\/revisions\/4701"}],"up":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/32"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/media\/3335"}],"wp:attachment":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/media?parent=3138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}