{"id":3140,"date":"2017-08-30T12:41:58","date_gmt":"2017-08-30T16:41:58","guid":{"rendered":"https:\/\/www.thinknts.com\/?page_id=3140"},"modified":"2018-10-31T12:07:42","modified_gmt":"2018-10-31T16:07:42","slug":"it-service-desk","status":"publish","type":"page","link":"https:\/\/keyweb1.com\/nts\/it-services\/managed-service-provider-msp\/it-service-desk\/","title":{"rendered":"Service Desk"},"content":{"rendered":"<p>Resolving issues is critical to keeping your business up and running. With our IT Service Desk and Support Services, we offer first- and second-level support for all of your deskside support. In fact, 80% of all calls answered within 60 seconds or less, and most calls are resolved with the first conversation.<\/p>\n<p>With NTS subject matter experts manning our IT service desk, you\u2019ll have:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Smart end-user monitoring software that keeps your users happy and your apps healthy<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Management and tracking for all information and history for the lifetime of each user<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Automatic notification for staff when work needs to be completed<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Automated ticket creation via email<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Tracking of service orders listed by customer, technician and issue<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Monitoring of maintenance contracts<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Standard monthly reporting<\/span><\/li>\n<\/ul>\n<h3>NTS Service Desk Reports<\/h3>\n<p>We know that you need to measure your IT department&#8217;s performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Our visual tools allow you to analyze data and proactively highlight trends and patterns early on.<\/p>\n<h4>With NTS, you can:<\/h4>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s2\">Export Reports to Adobe PDF (with color output) and CSV files<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Schedule Reports for automatic delivery<\/span><\/li>\n<li class=\"li1\">Standard Service Desk reports are:<\/li>\n<li class=\"li1\"><span class=\"s2\">Customer Satisfaction Reports<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Open Tickets Report<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Closed Ticket Report<\/span><\/li>\n<li class=\"li1\"><span class=\"s2\">Average time to closure<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Resolving issues is critical to keeping your business up and running. With our IT Service Desk and Support Services, we offer first- and second-level support for all of your deskside support. In fact, 80% of all calls answered within 60 &hellip; <a href=\"https:\/\/keyweb1.com\/nts\/it-services\/managed-service-provider-msp\/it-service-desk\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":10,"featured_media":3336,"parent":32,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3140","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/comments?post=3140"}],"version-history":[{"count":6,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3140\/revisions"}],"predecessor-version":[{"id":4703,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/3140\/revisions\/4703"}],"up":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/pages\/32"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/media\/3336"}],"wp:attachment":[{"href":"https:\/\/keyweb1.com\/nts\/wp-json\/wp\/v2\/media?parent=3140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}